Terms & Conditions

Welcome to Hip & Hooray where we highly value our customers....you!

We love to provide you with fantastic products and great service and have clearly explained our terms and conditions following.  Should you have any further questions, please contact us at hello@hipandhooray.com.au and we will be happy to assist you with your enquiry. 

 

TERMS OF USE

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Please note that the words ‘us’, ‘our’ or ‘we’ refer to the registered business trading as ‘Hip & Hooray’ (ABN 48 861 596 927).  The words ‘you' or ‘your’ refer to the user of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • We aim to provide you with as much detail as possible on our products to help you make an informed decision before you purchase.  If you have any further questions on our products, please email hello@hipandhooray.com.au and we will do our best to assist you. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All photos included in our website remain the property of Hip & Hooray and therefore cannot be reproduced in any form without prior permission from us.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

 

SECURITY

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. 

 

PRICING

All prices on our website are listed in Australian Dollars and include 10% GST.  All prices are subject to change without notice.

 

PAYMENT

Orders will be dispatched once the full payment of your order has been received.  You may make payment via the following methods:

  • PayPal - Visa, Mastercard, American Express or Bank Account Transfer. Whilst you are not required to hold an account with PayPal, you can choose to use your existing account or create a new account if desired. 

  • Credit Card – Visa or Mastercard

  • Afterpay

 

STOCK AVAILABILITY

Hip & Hooray strives to maintain stock levels to meet demand but from time to time items may be out of stock, discontinued or unavailable. If this occurs we will contact you as soon as possible to inform you of the details with the option to backorder, supply a suitable substitution or refund your order.

If you are interested in higher quantities that are not currently in stock, please contact us at hello@hipandhooray.com.au with the item and required quantity and we will do our best to source it for you where possible.

 

SHIPPING

Shipping Locations

We currently deliver to Australian address only and all orders are dispatched from Wollongong NSW. Our stock is stored in different locations, therefore pick up of orders is not currently available.

Shipping Providers

Hip & Hooray uses Australia Post (Regular and Express Post) along with Fastway Couriers. Please note Fastway Couriers cannot deliver to PO & GPO Boxes or Parcel Collect Services.

Shipping Costs

We provide $8.95 flat rate shipping Australia Wide.  For these orders we may select Australia Post (Regular Post only), Fastway Couriers or another Courier to deliver your package.

We also offer FREE SHIPPING Australia Wide for orders over $150 (pre Freight Costs). For these orders we may select Australia Post (Regular Post only), Fastway Couriers or another Courier to deliver your package.

Express Post via Australia Post is also available during checkout and the costs are calculated on the weight and size of your order.

In the unlikely event of an error in shipping calculation, you will be informed of the correct shipping cost prior to the fulfillment of your order and given the opportunity to continue with or cancel your order.

 

ORDER PROCESSING & DELIVERY TIMEFRAMES

Orders will be processed on receipt of full payment. If payment has been received and the products are in stock (refer to individual product availability on our website), then your order will be shipped the next business day (for orders placed before 5pm). Should you order items with different availability lead times your order will be held until all items are available. Should you wish to receive a part shipment while waiting for stock, please email us at hello@hipandhooray.com.au to organise this. Please note additional shipping costs may apply for part shipments.

Orders sent via Australia Post Standard service generally take between 1-8 working days to arrive, whilst Express Post is generally delivered the next business day for areas within the Australia Post defined network (see Australia Post for postcodes included in this service). Orders sent via Fastway Couriers generally take between 1-10 days to arrive (depending on your location). 

Please email us at hello@hipandhooray.com.au prior to placing an order if you would like more detailed information on how long it may take for your order to arrive. You will need to provide your address and a list of the items you are looking to order. We are able to provide you with an estimated delivery timeframe, however Hip & Hooray or any delivery service cannot guarantee the delivery time of any order.  Please allow plenty of time for order processing and delivery.  See www.australiapost.com.au or www.fastway.com.au for more detailed information. 

All packages are sent with tracking. If no one is present to accept delivery, Australia Post may leave your package in a safe place or they will leave a card detailing when and where your parcel can be collected, while Fastway will leave a calling card for you to arrange re-delivery with them directly. Should you request the package to be left in a safe place at an unattended address, please be aware we cannot take responsibility for any missing packages once it has been marked by the shipping provider as delivered.

 

PROMOTIONAL CODES

Promotional Codes may be offered for limited times.  These codes will only be available for the time stipulated and conditions apply.

 

RETURNS POLICY

Faulty or Damaged Goods

In the unlikely event that your order arrives damaged or faulty please let us know within 7 days of receiving the order by emailing us at hello@hipandhooray.com.au quoting your name, order number and description of the damage or fault. A digital photo of the damage may be required.  Faulty or damaged goods may need to be returned to us and we will provide an address and instructions if this is required. Please ensure the goods are packaged securely as Hip & Hooray accepts no responsibility for items lost or damaged in the post.  Upon receipt of your returned item/s, a replacement will be shipped at no expense to you and your return shipping costs will be refunded as long as you have followed our instructions for return postage.

If a replacement is unsuitable, a full refund will be given.  No further compensation will be payable.

Change of Mind

If you have ordered the wrong size or colour, or are simply dissatisfied with your purchase you must let us know within 7 days of receiving the order by emailing us at hello@hipandhooray.com.au quoting your name, order number and the product name.  Once received, we will provide instructions and an address for the return of the products. Please ensure the goods are packaged securely as Hip & Hooray accepts no responsibility for items lost or damaged in the post. Hip & Hooray will happily exchange or provide a credit note (valid 12 months) to the value of the items purchased (excluding the original postage cost) provided they are received by us:

  • Within 30 days of purchase

  • Undamaged and unused

  • In their original packaging

Please note:

  • Your postage costs for returning Change of Mind items will not be reimbursed.

  • No exchange or refund is available for personalised items or special orders unless a mistake has been made by us.

  • No further compensation will be payable.

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